Business & Government

Texas A&M Retailing Summit To Highlight The ‘Retail Revolution’ Oct. 8-9

Executives, consultants, co-founders and researchers will spotlight the speed and depth of transformational industry change and the impact of digital on customer experience.
By Mays Business School Communications September 8, 2020

convention in hotel conference center
The Texas A&M Mays Business School 2019 Retailing Summit in Dallas, Texas.

Mays Business School


Kicking off with powerhouse speaker Janey Whiteside (EVP and Chief Customer Officer, Walmart) and thought leaders like Jag Bath (CEO & President, Favor; Chief Digital Officer, H-E-B) and Jason Goldberg (Chief Commerce Strategy Officer, Publicis), Texas A&M University’s Mays Business School Center for Retailing Studies (CRS) will virtually present its annual  Retailing Summit Oct. 8-9.

Amidst the current pandemic, millions of retail industry employees have been deemed everyday heroes, and many trends have accelerated by a decade. Presenters from The Food Industry Association, Root, Retail Prophet and more will share their perspectives on the abrupt change impacting customer experience and digital experiences, and how the revolution is playing out.

“This is an excellent time for a rapidly-changing industry to be at the center stage and for the Center for Retailing Studies team, led by Scott Benedict, to assemble a who’s who list of retail experts,” said Mays Business School Dean Eli Jones. “Their thought-leadership, wisdom and experiences speak for themselves. Fortunately, our students, staff, and those within the center’s network have an opportunity this year to hear directly from these experts in this virtual format. These leaders all fit Mays Business School’s vision to advance the world’s prosperity. They’re doing it every day in stores and online.”

CRS Director Scott Benedict said the theme for this year’s event, “Retail Revolution – Where CX and Digital Collide,” was selected before the pandemic.

“However, it’s been interesting to see just how relevant this topic has remained as the year unfolded,” he said. “Indeed, the impact that digital technology has had on the retail customer experience has been extraordinary this year, and that impact is not likely to subside when the pandemic is no longer a part of our lives. Our industry, and how we serve consumers, has likely changed permanently.”

To register, visit the Retailing Summit website, where you can also find an updated speaker list.

For information about admission fees, contact Andrew Vernon at

Media contact: Andrew Vernon, Center for Retailing Studies,

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